Shipping & delivery

Where we deliver

This website is configured for UK customers. Available destinations are confirmed at checkout and some postcodes or product types may have service restrictions.

Charges and estimates

Available services, delivery charges and estimated dates are shown before payment. Unless a different period is agreed with you, orders will be delivered within the period required by UK distance-selling rules.

Dispatch and tracking

When available, dispatch and tracking information is sent to the email used for the order. Tracking may take time to update after the parcel enters the carrier network.

Address accuracy

Please check the delivery name, postcode and address before paying. Contact info@tropicannaclub.co immediately if something is wrong. Changes are not always possible after dispatch.

Delays, loss and damage

If a delivery is delayed, missing or arrives damaged, contact us with the order number and clear details. Your statutory rights remain unaffected, and we will work with the carrier to investigate and offer the appropriate remedy.

Age verification

Age-restricted orders may require age checks before dispatch or at delivery. A failed check may prevent fulfilment.