Returns & refunds

Changing your mind

For eligible online purchases, tell us within 14 days after receiving the goods if you wish to cancel. You then have a further 14 days to return them. Email info@tropicannaclub.co with the order number and items concerned.

Return condition and exceptions

You may inspect an item as you would in a shop. A deduction may be made where handling goes beyond what is necessary and reduces value. Personalised, perishable, or sealed health or hygiene items that have been unsealed may be excluded from change-of-mind returns where UK law permits. Faulty-item rights still apply.

Faulty, damaged or incorrect goods

Contact us promptly with photos where useful. If an item is faulty, not as described or not fit for purpose, UK consumer law may entitle you to a refund, repair or replacement.

Return costs

Return instructions and responsibility for postage will be confirmed before you send anything. We cover reasonable return costs where goods are faulty, damaged or incorrect. For a change-of-mind return, the customer may be responsible for the direct return cost where legally permitted and stated before purchase.

Refund timing

Eligible refunds are made to the original payment method. For returned goods, refunds are normally issued within 14 days after the goods are received back or acceptable evidence of return is provided. Standard outbound delivery is refunded where UK cancellation rules require it.

Nothing here removes your rights

This policy is additional to your statutory rights under UK consumer law.