Privacy policy

Who we are

Tropicanna Club operates this website. Privacy questions and rights requests can be sent to info@tropicannaclub.co.

Information we collect

• Account and contact details, such as name, email, telephone number and delivery or billing address.
• Order, payment-status, customer-service and returns information. Card details are handled by the selected payment provider and are not stored in full by this website.
• Technical information such as IP address, browser, device, security logs and cookie preferences.
• Marketing preferences and messages you send to us.

Why we use it

We use personal data to perform our contract with you, process and deliver orders, administer accounts, provide support, prevent fraud, comply with legal obligations and improve the website. Where required, marketing and non-essential cookies rely on consent. Security, service improvement and limited business administration may rely on legitimate interests where those interests do not override your rights.

Who receives it

Information may be shared only as needed with payment providers, delivery partners, hosting and IT providers, customer-support tools, professional advisers and public authorities where legally required. If a provider processes data outside the UK, appropriate transfer safeguards must be used.

How long we keep it

We keep data only for as long as needed for the purpose collected, including applicable tax, accounting, dispute, fraud-prevention and legal requirements. Marketing preferences are retained until you opt out or the record is no longer needed.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability, and may withdraw consent at any time. Contact us using the email above. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

Security and updates

We use reasonable organisational and technical measures to protect personal data. This notice may be updated when services or legal requirements change; the latest version will remain on this page.